Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
Awesome purchase!! Arrived right before Christmas and FAST shipping. My girlfriend's are jealous and my skin is loving it :)
This is Fantastic ... Thank you,... so beautifully packed too
-F-e-d-e-x service delivers damaged packages. Everything inside the box looks okay.
li p7Excellent customer service... I asked questions and the store responded right away was extremely patient when I asked the same questions multiple times, (I had made several purchases and believed I was asking them... The product itself came packaged well with no visible defect to the product or its box... I HIGHLY RECOMMEND THIS SELLER... for their professionalism...
Very nice thanks
Well pack.
Excellent product can't fault it at all. However, when I used it lying down the first time for 20 minutes my eyes became really numb from the heavy weight of the product and I actually couldn't properly see from the sides of both of my eyes for a bit after that. so i advise everyone to use this device sitting up instead of lying down that way it will less likely hurt and damage your eyes.
Good product fast receipt
has shipping and delivery. not used yet. box in not so good condition,but like storage it's going to be fine.
They should include instructions for use for better operation but it's fine now it is but try it
just a little disappointed with the scratch on the product, but it works well.
So cool. Good price. Not yet used an item. 7 colors, 4 flicker mode, 30 min. max timer and 9 level brightness control. Really nice stuff. retail price over 200$. Thank you. Be safe. But I worry about how to work on it. Ha
Despite long waiting everything is working perfectly so far, boxes came in very good condition as well. Thank you!
fast delivery (23 days to Canada), but the mask is too small for face and tight, during applying it hurts and leaves remnant on the skin. I will talk about its effect after some days
On 14.11.2020 ordered and on 28.11.2020 aangekomenen. Fine extra make up sponge join. ThX!!
Very well packaged product conforms to the description
Perfect!! I can’t wait to use it and see the difference it will make! Thank you store! This was THE fastest I’ve ever received anything from Ali!!! Will definitely buy more from this wonderful seller!!!
Fast delivery, but missing 2 chips.
Super happy with the product, arrived before time, and excellent recommended product 100%
Arrived in original box, mask and parts are all in perfect shape. Mask tested, all lights function and the microcurrent nodules all work. Microcurrent is quite strong, so I have it in the lowest setting. So far, everything is great. Will update again with results.
It nice box:) delivery was very fast :) everything works :)
to byla szybka przesylka ,,,,,, wow ,,,,,
i dont know if there is any affect from this mask. something what i know for sure it is heavy as hell. i cant stand 30 min straight this thing on my face.
very good, amazing