Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
Such soft gorgeous hair!! Had it in for over 2 weeks now and I’ve had little to no shedding and barely gets tangled
Really lovely hair and it came extremely fast. I have only given four stars as I haven’t had the hair for long enough. But so far, so good.
Love the hair. Will update when I install it.
Hair seem good nice and soft. Haven’t install yet, I wish there was more hair in the bundle but will see if I get the look I want when install in my head.
First off I just want to say I am SHOOK!! Hands down best hair vender on AliExpress. I have used UNICE HAIR before NEVER disappoints me. Shipping was pretty quick as usual (ordered the hair Monday night received the hair Thursday evening). What really got me was the packaging and the goodies in side. Cute little Christmas boxes. I received a headband, a brooch, nail stickers, and my favorite lashes and NOT the thin short kind either. I can actually wear these lashes, they’re cute and thick. I haven’t installed my bundles yet but I can say they’re soft, true to length (3x 20s) and thick all the way to the ends and doesn’t smell. Can’t wait to create my unit using these bundles.
Hair arrived in a very timely manner and even got some goodies. Very good service and the hair looks good.
Ordered body wave. They were actually straight and reddish brown tint.
The quality was amazing and blended perfectly with my leave out! I would definitely buy again!
Soft beautiful hair!
Hands down the best store for hair comes supper fast and any questions comments they never failed to provide the best service!!!
Unice is definitely my new fav. I think this is my third or fourth order. Hair came in less than a week! Everything as described. Christmas packaging was 10/10 and I also received two free gifts: lashes and a head band. Overall satisfied!
I’ve ordered here before , and this hair gets better everytime ! Very little to no shedding ! This body wave hair was bone straightened also !
very soft and great quality!
I received my package so fast , this my second time ordering hair from this vendor , & I must say I’m in love with the results that I’ve gotten , the hair is super soft the bundles are thick . I got a ,2022,24,26 all true to length , they gave me a cute pair of mink lashes and Christmas pin , I’m so In love with my hair . This is the only company I will order from
Beautiful packaging! And i got some gifts as well! Can’t wait to install
The Hair quality is amazing and the length is accurate! Also, the Christmas box packaging is so cute! It came with cute lashes, and also a headband! Shipping didn't take long for me either maybe 5 or 6 days during a pandemic at that! I plan on doing a half up and half down for Christmas this year so I will return to do an update! I am also a youtuber so be on the lookout for a hair review @AmberJoyTv !
I want to start by saying this is probably one of the most bomb hair suppliers you will come across. Shipping was very fast! I ordered the hair on the 25th and got it the 30th. 2 22” and 2 24” the hair was very soft and does not shed. I water dyed the hair from the natural color to jet black and it took very well. And the quality of the hair did not change. Definitely a 10/10
always great service and products from you all!! Nothing bad to say!!
Hair is amazing as always ! True to length and shipping came faster than what was listed on the site , overall amazing company :)
Best hair ever !!!!
nice hair
I received hair in 4 days and it’s very soft! I always order from this vendor! So far I haven’t had a problem with them. It doesn’t smell bad at all! I will update to 5 stars once I wear it. Only recommendation is if you order longer lengths(24 inch and up) order 4 bundles
Literally never disappointed with U-nice. Second time buying! Super soft hair, bundles are tru to length (if not longer hehe) and they seem to be a fair fullness. If I get this installed soon I will update. They also said they will give me a little cash back, so I am pleased. My gifts are to die for, I can actually wear these lashes (they arent cheap and janky) and the scarf!!! Honey you’ve outdone yourself. Oh also fast shipping to Canada! I live in NS and it was ordered Nov 11 and arrived Nov 17
bundle feels very thin will see how it is after coloring itvsmd putting it on will update hair feels good though
Hair is beautiful