Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
100% good in everything! Highly recommend. Thanks store!!
This dress is beautiful, material as well
nice fabric fits well true to size
It is a really pretty dress. Really happy with it.
It is too big for my 38-40
Nice dress, not many loos threads. Size is accurate. Very fast shipping considering COVID-19, 4 weeks from ordering to delivery in Australia.
looks very similar but not exactly as in the picture. The underarms are too wide and low, they need to be adjusted. to achieve the look as per picture the top around neck needs to be lifted a bit. Also the body part of the dress is relatively short, so when it is on you it does not have such a free hanging around waist. Though the skirt is awesome and very long. and finally to have a look like in the picture you need to have a big difference between waist and bum :) because the material is heavy and flattering the curves:) I will wear after adjustment. though i wish i would take a size up to have more freedom to amed the dress to fit. 95-75-95, 183 height.
Perfect 1.73cm, 65kilos size M
The measurements are true. I messaged the store to ask what size to order - normally I wear a large or extra large. For this dress, the measurements show I can wear a medium. The medium has arrived and fits well. Beautiful and soft. Love it.
The fabric is beautiful, but shrunk when washing. On the other hand the dress is really beautiful and the size is consistent.
Lovely dress
its perfect,the quality is nice ,not cheap!!!
Lovely dress, bought medium but if you are tall take next size up as waist short for my height. Still nice material, colour and style.
I liked the dress. Viscose, but quite decent. The shelf is short, but for me it's not a problem. I'll sew the rubber band lower. Delivery is very fast to Sochi 10 days! Thank you store. It's nice to work with such a seller. Prosperity to you!
the dress is made for petite people
tela super fresca, suave y buena calidad. un poco amplio de los brazos.
dotarła w 2 tygodnie, jest lekki zapach, jest bardzo długa, trzeba obciąć, zamówiłam jeszcze inny wzór i rozmiar M. Uważam że ta (S) jest większa i gorzej się układa
Платье супер! Действительно похоже на натуральную ткань, стройнит. Спасибо большое