Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
smaller than expected
Thanks, item arrived in Singapore. All ok.
Good quality product, well made and stitched bag. Sturdy materials used and matches description and pictures. Thank you for shipping this out promptly and replying to all messages in a timely manner. Would recommend
Good quality product and reliable store. Item matches description and pictures. One of the best diaper bags on Aliexpress. Thank you
All good, thank you for shipping this item out promptly. Great store with good quality product, would recommend
Delivery was prompt and product quality above expectations. Thank you for the great product and shopping experience.
Good product, well made and matches description and pictures. Thank you for shipping the bag out promptly and for answering messages in a timely manner
Good quality product, as described by store and matches pictures. Reviews are accurate. Thank you for the great service every time. Repeat buyer
All good, product as described by store and of good quality. Would recommend to others
Quick shipping to UK, 9 days only. Product also good quality and met expectations. Seller prompt to answer any questions and concerns. Thank you
Promptly shipped out by store and good quality product and service. Very helpful seller. Thanks
Good quality product as described by store and matches pictures. Would recommend as a repeat and long time buyer of this product
All is well, shipped out promptly by store. Great service and very helpful with any questions
All well and matches description, store also helpful with any questions. Would buy again
All good and product as described by store, thank you for the great service
Happy with the product, matches product description and pictures. Shipping was quick only 9 days to UK and store also very helpful with any questions and concerns. Thank you
Shipping was very quick to UK, only 9 days for me. Product meets expectations and no faults with it. Good quality bag that will be put to a lot of use. Thanks
Thank you for the prompt delivery. Arrived in a week to UK, well made product and looks just like pictured. Would absolutely recommend to others
Prompt delivery, no complaints about product. It's well made and of good quality materials. Great store who is also very helpful and communicative.
Seller was prompt to ship out item. Arrived in good condition and looks just like the pictures. Would absolutely recommend this diaper bag
Seller was quick to ship out order, good quality item made with quality materials. Thank you
Product is of good quality and as described by store's description and pictures. Shipping prompt and seller also very helpful, thanks
Good quality product as described, would recommend to others. Thanks
Thank you for the prompt delivery, just a little over a week to the UK. Product also of good quality and as described by store and pictures. Would recommend
Seller prompt to ship out item after purchase, delivery also quick and less than a week to UK. Product is of good quality and as described by store. Would recommend