Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
i’m 160cm. fit me oversized and i love it. material is perfect and the print isn’t dodgy or anything. highly recommend
the quality feels cheap but the top is sooo cute im not complaining and the delivery was SOOOO fast
Sooo niceeee
very happy with this product, the design looks just like on the image and the quality is great, size is good for what I ordered and it shipped quicker than expected
I'm 5'2, 110lbs so I was worried this would be overly big but it's the perfect over fit shirt I wanted. It came as pictured and it only took about 19 days.
good enough quality but the writing felt a bit like spray paint it was a little wierd but I like it!
Waited about a month for it, to come but I am not surprised considering the situation with COVID. The top is very accurate and I got a size XL because the reviews said the L would be like a median and since I have big bust and I generally prefer XL anyway, I order it in this size.
Everything is fine
The shirt is much more form fitting than I wanted, but it was only because for an oversized fit for me, the size wasn't an option. So, if you want oversized go one or 2 sizes up. Besides that, the shirt is really nice! The graphics on it are clear and the material is very nice. I recommend buying! MAKE SURE YOU GO BY THE SIZING CHART!!
Bad drawing
Looks just like picture so pretty. I’m going to do a review on my YouTube channel my name is Charming Chele
favourite top so me takes me back to the 80's
super cute, however i didn’t realise there wouldn’t be anything on the back, kinda disappointed and the jumper version just feels like a thicker top, but i still really like it
I love this! So cute and colorful. Just as pictured
Love the size the color and the design. Came in a little over a week. Shirt very accurate to picture.
Ordered on the 5th and received today, on the 24th. Large seems like the perfect oversize. Not much to say really, shirt is awesome and came quickly.
Soft! Nice!
quality is super nice and came fast thank you so much
SO CUTE! Of course with things like this, the print is VERY small to what it is in the picture. But I geniunely dont mind as it think Its still cute.
It was good but the size was off
Love it!!!
perfect
it’s not what it looks like in the picture at all