Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
If you're MAQUILLIS, I really recommend this KIT. It is very complete and worth every P is or Status: excellent and good packaged, not the first time I buy and the quality is high. Parcel: Quality post If you're from Mexico be patient if they get here.
They are very complete brushes, for eyes and technique you are a little short but for face they are very good feel the quality of synthetic and natural but very good hair
Súper bien
They're here, super fast! The quality is impressive
They arrived super fast! The quality is impressive
They arrived super fast they are in very good quality
I love the case comes from super quality
I loved them! Ask are worth a lot
It arrived before the date, all perfect. They are beautiful!
Super soft and pretty, feel tough
They arrived earlier than expected (in 3 weeks) in excellent condition, very well protected by packaging and with a small manual. Immediately disinfect them, wash and comb, so I realized that from the brushes with natural bristles if any hairs of your order were disordered initial and some hairs were released (very few for all the amount of brushes and hairs, I 've had brushes that release more), But I guess it's something alluding to its nature. They're all super soft, light, with a good amount of bristles (according to the function of each brush), and a good design (for example the angle is very thin to make precise strokes). I'm not an expert but I liked them very much, especially for their value.
I was surprised at the quality of this brush set! They are exelent, the truth for the price does not ask for anything from high quality brushes. They're beautiful. They feel super soft. Fully recommended.
They are very nice, I loved them, I recommend them
I loved them. They are high quality brushes
They're beautiful. I love them. I'll order another set.
Wow with the quality!
Very nice and soft, shipping takes a little longer than normal but all ok
Just like the video
Very happy with product. There was a mix up in the original tracking but the store sent the corrected information. Great communication. Recommend seller!
They gave Me lashes, they're super cute thanks❤️
Perfect
The best
The best brushes
super
Came super fast