Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
It already came with a middle part in church I didn’t want but I’ll make it work. Will post pictures once installed!
Great hair soft texture, perfect length that I wanted Delivery was quick perfect for Christmas
good
Really good quality hair exactly as it described. love it..
love it !!! nice wig
Hair was so beautiful and thick and the lace was very thin and good quality , communication with store was very good and it came very quick , got it within a week , I’ll definitely be shopping with them again .
I received the package very quickly and it was exactly as advertised, except that there was some thread going through the front of the hair, which I think the person who made the wig used as markers and forgot to take out before sending it to me. I had to remove those myself before installing the wig, which was easy to do with the tail of a comb. Otherwise everything was great and the stores were very responsive. Great service!
Order received very quick
Beautiful hair and so soft
I wanna start off by saying the hair came in one week, the vendor always kept me up to date and the wig is soft and full !! i love it
I’m so inlove with this hair. So soft. I don’t even flat iron it (no need to) I wake up brush it and leave. No shedding. No smell. So bouncy
Installed this wig on my client. Love this wig, great quality and texture, the lace is thin and easy to work with. It takes well to bleach because I bleached and dyed this hair to achieve this plum colour! My wigs page is @ahoufetouch on instagram if you require wig services! X
Love hair!!! Thick, didn’t shed, soft, and didn’t smell!!
Best wig I’ve bought from AliExpress and it doesn’t require to much plucking , fast delivery,I got a 12 inch. Seller was on top of everything , very good communication
The wig is just perfect and it is my 3rd time buying from this store. Delivery as always very fast, I 100% recommend this seller
Ali grace never disappoint me, their hair is amazing and the communication is very great:)
Nice hair. Little longer then I thought
Hair looks amazing and styles so well. Soft. Well made. Amazing vendor.
the hair is beautiful, i didnt espect the hairline to be so nicely done. i dont have to do any plucking because it was preplucked and middle part. Aligrace had great communication and added me to whatsapp to advice that my package was delivered and tk check if i received it. i had a bit of trouble with my postal service and it was nice to have thier communication be so open especially with the time difference with Canada and China. i always order from Alligrace. ill update with photos during the weekend after my photoshoot.
Great hair, never fails me!!
Love it, fast shipping to London
Ali grace hair never disappointed second time ordering & the hair is just luscious , very soft , tangle free & does not shed , will defoo recommend
Great product, the store is very responsive and provides fast shipping.
This hair is amazing soft and full. The density is accurate. The communication between the vendor was fast. I loved how the replies were quick. The shipping service was very quick. I ordered the hair on the 23rd and it came on the Saturday. Can’t wait to style it!!!!
i love it