Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
I liked them pretty much I got a little mistreated the box, but the brushes were coming well and the big ones with their mesh protection, if they are totally worth the price paid, although they are not the denser or the best brushes I have.
Beautiful! Metallic is tornasol color! Excellent presentation!
The best brushes I 've ever seen and had a chance to use, the price is totally worth it.
It came faster than expected! The brushes are soft, as seen in the description and the color is very nice. The store is very attentive and fast with the process. Thank you very much!
They are synthetic hair but quite soft, the handle feels very firm and of quality. They make the shadows very dusty. They arrived in about 1 month but they are pretty cute. They have a pretty strong smell of plastic but nothing serious. They come very well packed.
I arrive too fast, the brushes are very soft and good quality.
Very nice, I highly recommend them; They are very soft.
good and beautiful brushes
love them , very soft and cute
They're very ingas.
Super cute brushes❤️ As in the description, they arrived in perfect condition And best, I got 15 days after ordering Cuautla Morelos, Mexico! Super fast!
Super fast delivery 5 days
perfect
Nicely packaged, bought these for my daughter last year she said they were brilliant brushes and asked for them again for Xmas
Super beautiful and good quality, a little less hairy than in the photo, but if they are of good quality, when I wash them I'll put up a new review to tell them if they dropped their hair. Even now I have loved it and the color is full neon
The brushes are of excellent quality and arrived super fast. The supplier packed them perfectly so that they would suffer no harm. I highly recommend it.
He arrived in 15 days in Veracruz, Mexico. I loved the packing, super careful. Excellent quality. I recommend 100%
As I always love this brushes in 15 days they were already home I recommend them a moton the quality and the. material is one of the best thanks
I love the product, they arrived in a moth less time than expected
I love it , brushes are very soft and beautiful design. Parcel was well packaged. I really recommend this store.
Excellent! He arrived very fast in Mexico They are of excellent quality. I recommend them
The brushes are very nice, they have a strong smell but after washing they disappear. Unfortunately this occasion a set came to me with 9 brushes, and the box came well sealed with the plastic, so I figure out what since they put together the set failed to include that eye brush. The store offered me 1 USD discount for the next purchase.
original
Amazing quality fast delivery and free gift of beautiful eyelashes. Thank you x
He arrived early and in very good condition