Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
I love it! I arrive sooner than expected
Is very nice I like it and I recommend
the bodysuit looks exactly like the picture and i love it! the only difference is the stems on the flowers are more silver than green... but that’s okay. the bodysuit itself is a little more cream than pink. overall i love it and i’m glad i bought it <33
super!
Size M approached 44 size and height 174. On growth back to back, it stretches well.
Beautiful very fast delivery
love it
So cute
Please design for girls with bigger boobs
Fantastic delivery to uk...so happy to have it so early...ordered on 12.12 and received on 16.12. And good quality
very pretty. sizing is on point. the cups are unlined which I love but there is no wire or support which I don't love.
super fast delivery, super cute, good quality, sizes are accurate and it’s adjustable straps and back as well as the lace sides. embroidery is stitched on and only a little loose at some edges, just wish it was spread more evenly over the cups one side has much more embroidery than the other, but massively recommended will definitely buy more from the store
very pretty and nice quality, but one boob cup was bigger than the other so not wearable
Pretty fast shipping. Beautiful bodysuit
Very good quality
Very cute. True to size.
Amazing and delivered in less than a week! Super happy thank you so much!! I highly reccomend!!!!
A+ Transaction. Fast processing+ shipping of my order. Received within 1 month to Canada. As for the actual lingerie, it rivals French design houses in quality of material+ appliqués + stitching. The fit is true to size not Asian sizing. Buy with confidence you won't regret it!! Suggestion if your husband or boyfriend starts arguing put this on the argument will stop immediately;)
True to size, comfortable and matches description.
Product arrived very quickly, in about 2 weeks. The body is subject to the picture, I took a S and shoes good for my physical. Satisfied
Very beautiful, I love it. Very good quality, looks better in person than in photo.
Very nice bodysuit, it is slightly big for size S (I normally take UK size 6 - 8 and European size 34 - 36) nevertheless good quality and pretty
perfection
Excellent equal to photo, very good quality, and I arrive in 15 days to Mexico
If you have big boob it might be hard to cover fully. Im 158, s fits perfect. The fabric isnt rough.