Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in the USA by USPS.

SHIPPING TO WORLDWIDE

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

5-7 Business Days Depending On Merchandise Design and Item. Most of our items are made in order to guarantee the best quality for our customers!

You will receive tracking information of your package by email within 5 to 7 business days of ordering.

WHAT DO I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

Please email us or message us on Facebook for the quickest reply!

Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.

We are appreciated for your understanding and continued support.

-Elmodas Team.

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