Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
I love this hair. Very soft, no smell, and the lengths were true. This company is one of the best companies over ever shopped with. Communication was awesome. they kept in touch with me, making sure everything was okay until i received my order. They also shipped the hair overnight. I 10/10 recommend this to anyone!
I Love The Hair & They Have Great Customer Service!
No smell, Hair super soft , the bundles a lil thick , haven't installed yet but when I do ill be back with another update !
Soft, true to length, and has no smell ! (Recommend)
this hair so soft and beautiful no shedding. I love it
hair feels so soft and really arrived on time.. very good customer service, the store was so friendly.. a definite yes for me
The hair arrived today it came super fast quality of the hair is nice. Getting it installed this weekend will upload pictures later
Love this hair.
The length is perfect .. The bundles are full I placed my order on December 14 and I received it on December 19 I order often and I'm never disappointed
The communication with the store was so good she’s a very nice seller and the hair is very nice I will order again thank very much
very good quality, extremely happy with what I got.
very fast shipping &’ the communication is very great I will b ordering again !!
I love it!! It came faster than expected and I can’t wait to make it into a wig
The only sad thing is that I wanted this hair for my birthday but due to holidays shipping delays it got here a day later! This hair is amazing! My stylist commented on how thick and nice the bundles are! They looked really thin in the package but wow! They came to life when installed! Will buy again from this vendor! After sales services was fantastic as well!
Good quality hair and great shipping time wish bundles were a Lil more thicker for the fuller look I’m trying to accomplish other that great investment.
Seller was very helpful and generous ! I would recommend this store a 1000x if I could!
Smooth transaction! I love it!
very soft hair
Good hair would recommend
REAL PAYING CUSTOMER REVIEW ‼️‼️‼️‼️‼️‼️‼️Ok so I had this hair in for only 1 day BUT YALL , I can already tell it’s some good hair . It’s thick and it’s DOES TAKE THE DYE WELL . I wanted my color a little lighter but the way it came out was fine , my hair stylist told me when hair is good good it dyes immediately. This one took some time BUT ITS GOOD HAIR , to say it was dyed it’s NOT CRUNCHY AND THIN ! It’s soft and full and it does tangle a little bit the Normal amount of tangling as you should expect . Ok As for shedding it does shed but NOT TO MUCH AT ALL , the normal amount that you would expect with weave . OVERALL IF YOU ARE LOOKING FOR SOME CHEAP STRAIGHT HAIR THAT YOU CAN DYE AS WELL GET THIS HAIR ITS AMAZING !!!!
So far so good. Hair didn’t take long to ship in Canada. I got a sew in with it. I bleached the knots, but they didn’t all bleach fully which is fine. I am getting very little shedding but I did cut the wefts. I got a 18” closure and 3 24” bundles. If you want a full look, I recommend 4-5 bundles of 24. They are a bit thin. My IG is briannabryan if you’d like a wig
Thank You for My order & my Santa hat ! Merry Christmas!!!!
very good, awesome customer service. they stayed in contact with me the whole time. FedEx delivered my package to wrong address and this vendor made everything right for me. will order again soon.
Hair came very fast and was silk smooth to the touch . I ordered the hair on Tuesday and got it the following Monday . They were great with communicating throughout the process. (Will update post once hair is installed)
It’s good hair yall I’ll come back and update but I’ve had it for about Two weeks haven’t wrapped this or nun it’s still bouncy now the closure is a lil thick but that’s expected so yea get it seal them wefts!!!