Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elmodas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@elmodas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@elmodas.com
she loved it, thank you all
this outfit is absolutely adorable. looks better in real life. the material is very soft and very warm. the skirt is pleated with satin type finish shorts sewed in for extra confidence. the sweatshirt has ears on the hood that r just so cute. very well made. very good quality material. no smell. no loose threads. very nicely packaged so it wasnt totally wrinkled when i opened it. arrived in the united states in just 26 days even with the pandemic still in play. recommend. i am 5'6 and about 104 pounds and it fits me perfectly. thank u store for a great quality garment. will b buying from ur store again soon.
So cute!!! The skirt is made of a thick, yet soft material. The inner lining is thin, like a skort, but see through. Great for wearing leggings underneath! The hoodie is also made from a thick material and soft. Great set for Winter or cooler months.
Thank you, it came fast and good quality, I was very sharp
I really like this item, and came very quickly! Just a little bit of loose stitching on the tassel-things around the neck but nothing major. It's super cute and feels so soft.
Completely accurate to the images provided by the store! Photos were taken during the evening so the lighting isn't the best, however I can confirm the colour is exactly like the images provided by the store. The skirt has a light safety short underneath. It feels very soft like wool. Slightly too big for people who wear size extra small(xs) and small(s) and want to wear the skirt higher (around the waist line). The skirt will fall down towards your hips. Hoodie feels very thick but light and is very soft and plush. It's not the thick type that would make you super warm instantly. It keeps you comfortably warm. The hoodie does feel a lot bigger, maybe too big for people who wear size extra small (xs) and small(s).
Thank you so much, I love the color, really nice pink. And thick. And fast shipping. Recommend store, excellent service.
Very nice
Very unusual material and smaller than expected.
the skirt was perfect the jacket didn't have ears on the hood like the picture and was stringy